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Frequently asked questions

Straightforward answers about creating, claiming, styling and managing an album.

Sharing & guests

Can guests add their own photos?

No. Only the album owner adds photos, so the album always shows exactly what you chose. Guests can browse the album and leave a message in the guestbook.

Do guests need an app or an account?

No. Guests scan the QR code with their phone camera or open the link, and the album opens in their browser.

How does the guestbook work?

Turn on the guestbook in the album’s privacy settings and guests can leave a name and message below the photos. Messages wait for your approval by default.

How many photos can an album hold?

Up to 100 photos, each up to 10 MB. iPhone HEIC photos are converted to JPEG automatically in Safari.

Can I download all the photos?

Yes. As the owner you can always download every photo as one ZIP file, and you can let visitors download the album too.

How does the live slideshow work?

Open the album’s live slideshow on a TV, projector or laptop. Photos play full screen with a QR code in the corner, and photos you add during the event join within seconds.

Can I add videos?

Not yet. Albums support photos only for now.

Albums without an account

Can I create an album without an account?

Yes. You can add up to 100 photos, choose a template and publish before creating an account. After publishing, registration lets you claim the album and manage it later.

Do albums expire?

No. Albums stay online with no time limit, including albums made without an account, and it’s free.

How can I edit an album after I leave the builder?

Create a free account with email or Google from the same browser you made the album in. The album is added to your account and appears in your dashboard for future edits.

Layouts & themes

What kinds of album layouts can I choose?

There are layouts for clean grids, natural masonry, slideshows, editorial stories, social-style posts, weddings, film-inspired galleries and dark portfolios.

Can I change the colors and typography?

Yes. The Style step lets you change primary, secondary, accent and background colors, choose a gradient, adjust card corners, select fonts and preview the result as you work.

Accounts & plans

Why should I create an account?

An account gives your albums a permanent owner and lets you return to the dashboard to edit, change templates, archive or delete the albums you created.

Is a paid plan available?

There is no paid plan to choose on the site right now. Any future pricing or plan changes will be explained clearly before they affect your account.

Security & privacy

Who can manage my albums?

Each album has one owner. Only that owner can manage it from the dashboard. Public visitors can view only the album page you choose to share.

How do I report a copyrighted image or content abuse?

Use the Report Abuse page and include the album URL, the type of concern and enough detail for the team to review it.

Still have questions?

Send us the album link and a short description of what you need help with.

Contact support